CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS

GENERAL:

1.     If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract offered to you.

2.     Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.

3.     Shipping charges, which are the cost of product shipment, will be paid by the buyers.

4.     Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 15 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5.     The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.

6.     In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total amount must be returned to the Buyer.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

1.     If the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD:

1.     If, after the product is delivered, it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME LIMIT DUE TO UNFORESEEN REASONS:

1.     If force majeure events occur that the Seller cannot foresee and the product cannot be delivered within the deadline, the Buyer shall be notified of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; If the payment is made in cash, this fee will be paid to him in cash within 14 days of cancellation. If the buyer has made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

THE OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

1.     The buyer shall inspect the goods/services subject to the contract before receiving them; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER must protect the goods / services carefully after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The Invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

1.     BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or to the person / organization at the address indicated, the SELLER can use the right to withdraw from the contract by rejecting the goods without assuming any legal and criminal responsibility and without any justification, provided that he notifies the SELLER via the contact information below.

1.     CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY: RODOP MÜHENDİSLİK ELEKTRİK TAAHHÜT SAN. VE TİC. LTD. STI.

NAME/TITLE: RODOP MÜHENDİSLİKADRES: Halil Rıfat Paşa Mh. Yüzer Havuz Sk. Perpa Ticaret Merkezi A Blok K.9 No:1270 ŞİŞLİ/İSTANBULEMAIL: ediler@rodopmuhendislik.com.trTEL: 0212 877 09 46FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

1.     If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in the service contracts that are started to perform the service with the approval of the consumer.

2.     The costs arising from the use of the right of withdrawal belong to the SELLER.

3.     In order to exercise the right of withdrawal, the SELLER must be notified in writing within a period of 14 (fourteen) days by registered mail, fax or e-mail with return receipt and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal Cannot Be Used" set out in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

1.     The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)

2.     Return form, The products to be returned must be delivered complete and undamaged with their box, packaging, standard accessories, if any.

RETURN CONDITIONS:

1.     The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest after the receipt of the withdrawal notification and to receive the goods back within 20 days.

2.     If there is a decrease in the value of the goods due to a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for damages in proportion to the defect. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

3.     In case of falling below the campaign limit amount organized by the SELLER due to the use of the right of withdrawal, the discount amount benefited from the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

1.     Products that are prepared in accordance with the request of the BUYER or clearly in accordance with their personal needs and are not suitable for return, underwear underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of deterioration or are likely to expire, products that are not suitable for health and hygiene to be returned if the package is opened by the BUYER after delivery to the BUYER,  products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except those provided under the subscription contract, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables,  If the package is opened by the BUYER, it is not possible to return it in accordance with the Regulation. In addition, it is not possible to use the right of withdrawal for the services started to be performed with the approval of the consumer before the expiry of the right of withdrawal period in accordance with the Regulation.

2.     Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untested, intact and unused in order to be returned.

DEFAULT AND LEGAL CONSEQUENCES

1.     The BUYER accepts, declares and undertakes that if he defaults in the case of making payment transactions by credit card, he will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be responsible to the bank. In this case, the relevant bank may apply for legal remedies; may demand the costs to be incurred and the proxy fee from the BUYER and in any case, in case the BUYER defaults due to the debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

1.     By making a Bank Transfer or EFT (Electronic Funds Transfer), you can make QNB FİNANSBANK............, ........., to any of our bank accounts (TL).

2.     With your credit cards through our site, you can benefit from online single payment or online installment opportunities to all kinds of credit cards. For online payments, your credit card will be charged at the end of your order.